Customer Service Advisor

Location: Roundway

Full time, 37 Hours per week

This role sits within our Contact Centre team, with initial induction training taking place in Devizes for the first 4-6 weeks. Hybrid working is then available.
As training will take place in Devizes, candidates need to live in a sensible commuting distance to Devizes.

What candidates will be doing
- As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner.

They will:

* Resolve customer queries and find practical solutions

* Book appointments and support customers with self-service options

* Take ownership of customer cases from start to finish

* Deliver a positive experience, even in challenging situations

* Use judgement, empathy, and problem-solving skills to make things happen

* Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.

What skills do you need?

Experience in a customer service environment and be confident handling customer enquiries.

They will be
- * A confident communicator and great listener

* Calm under pressure and resilient

* Empathetic and customer-focused

* Comfortable managing a high volume of customer interactions

* Skilled at multitasking across multiple systems

* Confident in using IT systems, including Microsoft Office applications

* Motivated to take ownership and find solutions

* Someone that performs well in a hybrid environment