Customer service advisor

We have full time and part time roles available, with the part time roles being 15-25 hours per week, with shifts ending at 5.00 pm (there are no alternatives currently available).

Please indicate on your submission if a full time or part time role is preferred.

As training will take place in Devizes, we do not currently offer virtual training, candidates need to live in a sensible commuting distance to Devizes. Please indicate on the CV where they are based.

• Resolve customer queries and find practical solutions
• Book appointments and support customers with self-service options
• Take ownership of customer cases from start to finish
• Deliver a positive experience, even in challenging situations
• Use judgement, empathy, and problem‑solving skills to make things happen

Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.

• Experience in a customer service environment and be confident handling customer enquiries.

• A confident communicator and great listener
• Calm under pressure and resilient
• Empathetic and customer-focused
• Comfortable managing a high volume of customer interactions
• Skilled at multitasking across multiple systems
• Confident in using IT systems, including Microsoft Office applications
• Motivated to take ownership and find solutions
• Someone that performs well in a hybrid environment

Reference
5298444

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to  quoting the reference number.

Essential Employment is acting as an Employment Agency in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.