Customer service advisor
Job in
Devizes, Wiltshire, SN101, England, UK
Listed on 2026-06-26
Listing for:
Essential Employment
Full Time, Part Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
As training will take place in Devizes, we do not currently offer virtual training, candidates need to live in a sensible commuting distance to Devizes. Please indicate on the CV where they are based.
What candidates will be doing - As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner.
They will:
Resolve customer queries and find practical solutions
Book appointments and support customers with self-service options
Take ownership of customer cases from start to finish
Deliver a positive experience, even in challenging situations
Use judgement, empathy, and problem-solving skills to make things happen
Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.
What skills do you need?
Experience in a customer service environment and be confident handling customer enquiries.
They will be
-A confident communicator and great listener
Calm under pressure and resilient
Empathetic and customer-focused
Comfortable managing a high volume of customer interactions
Skilled at multitasking across multiple systems
Confident in using IT systems, including Microsoft Office applications
Motivated to take ownership and find solutions
Someone that performs well in a hybrid environment
Reference
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.
Essential Employment is acting as an Employment Agency in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/Linked In or via our website
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×