Medical Receptionist

This is a fantastic opportunity to join a friendly and supportive team at Market Lavington Surgery, a thriving rural GP practice in the heart of Wiltshire. We are proud to be at the centre of our local community and are passionate about deliverying high-quality, compassionate care to our patients.

As the first point of contact for the practice, you will play a vital and highly valued role. You will welcome patients, respond to a wide range of enquiries, and help guide them to the most appropriate clinician or service. Your professionalism, empathy, and communication skills will make a real difference to our patients experiences.

While this is a part-time role, there may be opportunities for additional hours to cover annual leave or absence, offering some flexibility for those who are able to support the wider team.

We recognise just how important our reception team is they are truly the front line of the practice. This is a fast-paced and varied role that can be challenging at times, but it is also incredibly rewarding. You will be joining a warm, welcoming, and supportive team who work closely together and take pride in what they do.

The role is varied, fast-paced, and never dull, offering the opportunity to be involved in many aspects of the day-to-day running of the practice. Duties and responsibilities will include, but are not limited to:

Opening and closing the practice, helping ensure the surgery is ready to welcome patients each day

Managing the appointments system and supporting the smooth flow of clinics

Handling requests for appointments, home visits, and telephone consultations, ensuring patients are directed to the most appropriate healthcare professional

Acting as a key communication hub by taking messages and sharing information accurately and efficiently

Processing repeat prescription requests in line with practice procedures

Maintaining accurate patient records through timely computer data entry

Liaising with patients, colleagues, and external healthcare agencies in a professional and friendly manner

• Carrying out general administrative tasks such as word processing, filing, scanning, and photocopying

Helping create a welcoming environment by keeping reception areas, noticeboards, and information displays tidy and well presented

Providing refreshments for staff and visitors when needed, contributing to a warm and supportive team atmosphere

This is a part-time position with a fixed weekly working pattern on the following days:

Monday: 8:00am 1:00pm

Tuesday: 8:00am 12:30pm

Thursday: 8:00am 6:30pm (lunch hour)

Friday: 1:00pm 6:30pm

Market Lavington Surgery provides care for over 5,700 patients and is proud to be part of the Devizes Primary Care Network. We are a well-established, community-focused practice with a strong commitment to delivering high-quality, patient-centred care.

The successful candidate will join a friendly, welcoming, and supportive multidisciplinary team, made up of both clinical and non-clinical professionals who work closely together to support our patients and one another. Our partners and staff are approachable, collaborative, and genuinely invested in creating a positive working environment.

We strive to provide professional, compassionate healthcare that meets the needs of our local community. By joining our team, you will play an important role in delivering a wide range of patient-centred services within a supportive, caring, and inclusive practice where everyones contribution is valued.

The purpose of this role is to play a key part in the smooth, welcoming, and efficient running of the practice. You will be a friendly and professional first point of contact, helping to create a positive experience for patients and visitors, whether in person or over the telephone.

You will support patients in accessing the most appropriate services or healthcare professionals in a courteous, efficient, and compassionate manner, while also providing essential administrative support to the wider practice team. The role is central to effective communication across the practice, working closely with colleagues, external healthcare providers, and partner organisations to ensure excellent patient care.

Key

Duties and Responsibilities:

This is a varied and rewarding role, with responsibilities that may change from time to time to reflect the needs of the practice. Working under the direction of the Administrator or Practice Manager, duties may include (but are not limited to):

Opening and closing the practice premises and maintaining security in line with practice protocols

Managing and monitoring the appointments system to support the smooth running of clinics

Handling face-to-face and telephone requests for appointments, home visits, and consultations, ensuring patients are directed to the most appropriate healthcare professional

Acting as a central communication point by taking messages and sharing information accurately and efficiently

Processing repeat prescription…