Incident and Problem Analyst

Including a market supplement, the salary for this role is up to £41,223pa

DSE use (for a substantial part of work)

30/09/2026, 12:00

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’rejust starting your career or looking to advance, Wiltshire Policeoffersa range of opportunities to grow and develop.

Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

At Wiltshire Police,we'retransforming policing through Digital, Data and Technology. We recognise thatDDaTis no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower ourworkforceand deliver better public services. As we evolve from a traditional ICT function into a modern, user-centredDDaTorganisation,we'reembracing cloud technologies, automation, AI,dataand digital innovation to create smarter, moreconnectedand resilient services.

Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

As an Incident & Problem Analyst, you will play a key role in improving the reliability,resilience and performance of critical digital services across Wiltshire Police. Using data,insight and analytical expertise, you will help resolveincidents andmajor incidents,identifyrecurringissuesand uncover opportunities for service improvement. Working with multidisciplinary technology teams, you will transform operational data into actionable intelligence that enhances user experience, strengthens serviceresilienceand supports the delivery of modern digital policing.

• Provide analytical support during incidents and major incidents, delivering accurate insight that enables rapid and informed decision-making.
• Collect, validate and analyse service and incident data from multiple sources to support service restoration and escalation activities.
• Support major incident response by gathering evidence, maintaining timelines and ensuring accurate records of events and actions.
• Identify emerging trends, recurring incidents and potential service risks, helping prevent issues before they escalation.
• Contribute to root cause analysis and problem investigations, ensuring conclusions are evidence-based and actionable.
• Produce clear reports, dashboards and performance insight to support service improvement and operational assurance.
• Work closely with Service Desk, Platform, Application, EUC and supplier teams to improve end-to-end service performance.
• Use operational and service data to identify continual improvement opportunities that enhance reliability, resilience and user experience.

• Passionate about using data, analysis and insight to improve digital services and deliver better outcomes for users.
• Experience analysing operational data, identifying trends and producing meaningful insight to support service performance and decision-making.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues and support root cause analysis activities.
• Able to communicate technical information clearly and effectively to a range of technical and non-technical stakeholders.
• Comfortable working in a fast-paced Digital, Data and Technology environment where service availability and operational performance are critical.
• Strong attention to detail, ensuring information is accurate, auditable and suitable for operational and governance purposes.
• Collaborative and proactive, with a commitment to continual improvement, learning and professional development.

• ITIL 4 Foundation

• Professional…