Lead Developer, AI Business & Operations

Including a market supplement, the salary for this role is up to £59,529pa

DSE use (for a substantial part of work)

30/09/2026, 12:00

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’rejust starting your career or looking to advance, Wiltshire Policeoffersa range of opportunities to grow and develop.

Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

At Wiltshire Police,we'retransforming policing through Digital, Data and Technology. We recognise thatDDaTis no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower ourworkforceand deliver better public services. As we evolve from a traditional ICT function into a modern, user-centredDDaTorganisation,we'reembracing cloud technologies, automation, AI,dataand digital innovation to create smarter, moreconnectedand resilient services.

Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

As a Lead Developer,you will shape the future of digital service delivery across Wiltshire Police by leading the design,governance and continual evolution of our Halo ITSM platform. You will provide technical leadership for low-code service management solutions, automations,integrations and AI-enabled capabilities that improve user experience, operationaleffectivenessand service performance. Working across multidisciplinaryDDaTteams, you will help define standards, driveinnovationand ensure the platform delivers secure,scalableand user-centred services that support modern policing and digital transformation.

• Provide technical leadership for the Halo ITSM platform, ensuring solutions are secure, scalable,resilient and aligned to organisational and user needs.
• Design, govern and continually improve workflows, automations, self-service capabilities, servicecataloguesand digital service management processes.
• Lead the development of integrations between Halo ITSM, Microsoft 365, Power Platform, identityservicesand other enterprise technologies.
• Establish andmaintainplatform standards, governance controls, reusablecomponentsand development patterns to maximise platform value and sustainability.
• Act as the technical authority for complex service management, workflowautomationand AI-enabled solutions, providing assurance on design,security and operational impact.
• Work closely with Service Owners, Architects, Business Analyst sand operational teams toidentifyopportunities for service improvement,automation and innovation.
• Use user feedback, serviceinsightand performance data to drive continual improvement and platform optimisation.
• Coach and mentor developers and platform specialists, building organisational capability in Halo ITSM, service automation and modernDDaTdelivery practices.

• Significant experience designing, developing,governing and supporting solutions within Halo ITSM or a comparable enterprise service management platform.
• Experience leading the design of workflows, automations,integrations and digital services that deliver measurable operational and business benefits.
• Strong knowledge of IT Service Management principles, service managementtoolingand modern digital delivery practices.
• Experienceestablishingtechnical standards, governancecontrolsand secure-by-design approaches within enterprise platforms.
• The ability to translate complex user, operational and organisational requirements into effective technical solutions and service improvements.
• Experience influencing stakeholders, providing technicalleadershipand working effectively across…