Infrastructure Operations Engineer; Operational Comms

Infrastructure Operations Engineer (Operational Comms)

Role type Police Staff

Permanent

Contract type Full Time

Department ICT

Location Headquarters Devizes

Grade/scale Including a market supplement, the salary for this role is up to £49,118pa

DSE use (for a substantial part of work)

30/09/2026, 12:00

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’rejust starting your career or looking to advance, Wiltshire Policeoffersa range of opportunities to grow and develop.

Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

At Wiltshire Police,we'retransforming policing through Digital, Data and Technology. We recognise thatDDaTis no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower ourworkforceand deliver better public services. As we evolve from a traditional ICT function into a modern, user-centredDDaTorganisation,we'reembracing cloud technologies, automation, AI,dataand digital innovation to create smarter, moreconnectedand resilient services.

Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

The Infrastructure Operations Engineer (Operational Communications) supports the delivery, operation and resilience of mission-critical operational communications services, including Airwave
radio and associated systems.

The role is responsible for helping ensure that frontline policing communications remain continuously available, secure and reliable, enabling safe and effective delivery of life-critical operations.

You’ll contribute to the stability, proactive monitoring and continuous improvement of operational communications services, supporting rapid incident response, service resilience and operational readiness.

• Support the operation of Airwave radio and associated operational communications infrastructure, ensuring services are monitored, stable and available for frontline policing and that interoperability with other agencies and emergency services is maintained.
• Assist in the monitoring of operational communications systems, including network status, coverage, availability and service alerts, escalating issues in line with defined procedures.
• Identify, log and categorise operational communications incidents, ensuring accurate information capture and timely escalation to senior engineers, suppliers or on-call support.
• Support incident management activities for live operational communications issues, including assisting with diagnostics, restoration actions and communication updates.
• Assist with major incident support, ensuring accurate logging, status tracking and support to senior responders during critical or multi-agency events.
• Undertake technical configuration of radio systems including software and radio hardware/asset upgrades
• Carry out routine operational checks on radio systems, control room interfaces and supporting infrastructure, ensuring service readiness and identifying early signs of degradation.
• Support planned maintenance and change activities affecting operational
  communications, following strict change control to minimise risk to live policing operations.
• Create and own robust test plans for end to end user functionality and interfaces with other connected systems such as control room technology
• Assist with service continuity and resilience activities, including backup checks, failover validation and reporting on system readiness for major incidents.
• Support device and asset management processes for operational communications equipment (e.g. radio devices), ensuring records…