HPC Onsite Technical Consultant; Borlänge, Sweden

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

We are looking for a HPC Onsite Technical Consultant to join us to provide Hardware support for a large HPC (High Performance Computing) system for a Customer based in Sweden (in Borlänge).

As a Resident Technical Consultant, you will be working as part of a dedicated onsite team to deliver onsite hardware reactive support. The role also requires taking part in a 24/7 on call rotation to ensure compliance with the strict SLA (Service Level Agreement) associated with the support contract.

All necessary product training will be provided, along with mentoring from colleagues within the WW HPE HPC team to enable the successful candidate to provide the level of support required.

• Diagnosis:
  • Troubleshoot the HW issues (customer or by HPE onsite reported)
  • Produce accurately documented remediation action plans and technical records.
  • Adopt the methodology and tooling to run the troubleshooting
  • Elevate and follow up on resolutions to product L2/ L3 support groups and the appropriate management to ensure timely resolution
• Onsite interventions:
  • Carry out the Plan of Action for failed hardware components.
  • Maintain meticulous records of planned maintenance actions and outcomes within case management systems.
  • Monitor the Cooling Distribution Units of the system and act accordingly from stipulated routines.
• Spare parts:
  • Follow the spare parts process management for receiving & returns
  • Monitor the spare parts inventory and act if replenishment is lacking

• Educated to degree level, or equivalent, in a computer science or related discipline.
• Minimum of 3-5 years of experience of Computer Systems hardware support.

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge.

Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.

Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Contributions include applying developed subject matter expertise…