Are you an experienced retail leader who cares about people takes pride in great customer service and knows how to bring out the best in your team
At Boots our medium-sized stores bring together retail and healthcare in a unique way. Guided by our purpose With you. For life. you and your team will play an important role in supporting people through the moments that matter.
As a Store Manager youll lead from the front setting the standard for safe healthcare practices great customer service and a team culture that feels supportive calm and confident. Youll create an environment where your team feels trusted and able to do their best work and where customers know they can rely on Boots.
Over time youll get to know your customers by name and build genuine connections. Whether theyre picking up everyday essentials or looking for clear expert healthcare advice youll create a destination environment people trust.
Boots is always evolving with new services and brands being introduced all the time. Youll play a key role in bringing these to life in your store making sure they feel relevant and meaningful for your customers.
This is a varied people-focused role where no two days are the same. You might be supporting your team with dispensing guiding your store through high volume helping a customer find the right product or building strong relationships with local GP surgeries and healthcare partners.
If youre looking for a role where you can lead a team drive commercial success grow people and make a real difference to your local community every day this could be the next step for you.
What youll be doing
As Store Manager youll report into the Area Manager and bring energy direction and purpose to your store. This is a hands-on leadership role where youll get stuck in on the shop floor supporting your team working in the dispensary and role modelling how great care and strong sales performance go together.
You will:
- Lead and inspire your team to deliver exceptional service
- Drive sales and performance balancing customer care with commercial goals
- Build strong relationships with GP surgeries primary care networks and actively engage with the local community
- Deliver NHS and private services safely and confidently offering clear trusted and expert advice
- Work in and run a well-organised and compliant dispensary where attention to detail really matters
- Champion the Boots brand and making your store stand out
- Get to know your people what motivates them and what needs to change
- Coach and support your team helping them grow in confidence skills and experience
- Be bold try new things and use data and insights to look for ways to improve every day
- Create a store environment and experience your team can be proud of and that keep customers coming back
- Retail management experience leading larger or multi-skilled teams
- NVQ Level 2 in Pharmacy Services (or other UK equivalent)
- Experience working in a UK dispensary
- Great customer service skills and a passion for customer care
- Ability to lead performance and implement strategy in-store
- A calm flexible approach with the confidence to adapt at pace
- A collaborative style. Able to build both a strong team culture and profitable external relationships
- Passion for learning and a drive to support others to grow
- Confidence using new technology and digital tools
- Experience coaching future leaders and developing talent
At Boots your career can be as ambitious as you are. As Store Manager in a medium-sized store youll be perfectly placed to build your leadership capability and take the next step. Whether thats moving into a larger more complex store becoming Deputy General Manager of one of our Flagship stores or ultimately progressing into senior leadership roles such as Area Manager theres plenty of room to grow at Boots.
If pharmacy is your passion you can build your clinical expertise train as an Independent Prescriber or move into Care Services or field roles that influence operations resourcing clinical governance and colleague development across multiple stores.
There are also opportunities…
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