Head of Services and Delivery

Including a market supplement, the salary for this role is up to £85,773pa

DSE use (for a substantial part of work)

30/09/2026, 17:00

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’rejust starting your career or looking to advance, Wiltshire Policeoffersa range of opportunities to grow and develop.

Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

At Wiltshire Police,we'retransforming policing through Digital, Data and Technology. We recognisethatDDaTis no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower ourworkforceand deliver better public services. As we evolve from a traditional ICT function into a modern, user-centredDDaTorganisation,we'reembracing cloud technologies, automation, AI,dataand digital innovation to create smarter, moreconnectedand resilient services.

Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

As Head of Services & Delivery, you will lead the design, delivery and continual improvement of Wiltshire Police's digital,dataand technology services, ensuring they are user-focused,innovative and trusted by those who rely on them. Working at the heart of ourDDaTleadership team, you will shape strategic priorities, drive meaningful digitalchangeand create the conditions for high-performing products and services to thrive. This is an exceptional opportunity to influence how technology enables frontline policing, improves userexperienceand delivers lasting public value.

• Provide accountable leadership for DDaT services, products, delivery and change, ensuring coherence from strategy through to live operation.
• Own the end-to-end service and change lifecycle, ensuring services are conceived, delivered, transitioned, operated and retired in a controlled, value-led way.
• Translate organisational strategy, service roadmaps and national programmes into a coherent, achievable delivery portfolio.
• Lead prioritisation and sequencing across services and change, balancing user value, operational risk, affordability, capacity and strategic alignment.
• Establish robust governance and assurance across products, services and change, providing confidence to senior leaders and governance boards.
• Ensure effective transition of change into live service, including readiness, supportability, training and cutover arrangements.
• Provide trusted insight to executive and governance forums on service health and performance, delivery confidence, risk, dependencies and benefits.
• Lead and develop the service, product and delivery professions within DDaT, setting standards, building capability and creating clear career pathways.

• You will bring credible senior experience in service design, product management, change delivery or technology leadership, with the ability to operate across complex priorities and live operational services.
• You will be confident translating organisational strategy and operational priorities into realistic, deliverable plans.
• You will understand how to balance user need, operational risk, capacity, affordability and long-term…