Information Technology Systems Analyst

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal‑opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

This position facilitates identity and access management. The position is responsible for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to end users and IT functional groups. This position will perform ticket management and participate in meetings. It is the responsibility of the IAM admin to manage Identity and access within a wide range of business and financial services applications.

This position will also work independently to develop, configure and support computer applications with the aim of improving business efficiency and productivity in regards to access and identity management. Working as part of a team of IT professionals, to investigate and analyze problems or requirements from a business perspective and design and specify suitable systems.

• Process Identity and Access request for users within the entire organization in conjunction with security policies and guidelines defined and approved by Information Security.
• Design and developing identity management strategies, architectures, implementation plans and governance plans. Understanding of security audit compliance requirements in relation to security and privacy regulations.
• Assist IT System Analyst team in providing technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing systems in regard to Identity and Access management.
• Provide required business and/or subject matter expertise for day to day related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
• Develop and maintain statistical reports with analysis for management and auditing purposes.
• Serve as an escalation point for Technology Support staff on more complex identity and access related issues.
• Cross-train with appropriate IT department members to serve as backup, as needed.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.

Provide assistance wherever necessary to help the Information Technology Department and the bank in achieving their annual goals.

Education, Training and Requirements:

• Associate/Bachelors Degree in Computer Science, Information Systems, or related field or equivalent experience.
• All applicants must be 18 years of age or older.

Skills:

• Proficient reading, writing and analytical skills. Excellent interpersonal and communication skills. Advance knowledge of provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, Exchange and financial services industry applications. Must be able to thoroughly document processes and work performed.

Experience:

• At least 3 years experience in Information Technology in…