Hire Controller

The Opportunity:
Hire Controller

Contract: Permanent
Location: Dewsbury

Forkway is one of the UK's leading material handling solutions providers, employing approximately 100 colleagues across three Handling Centres and a network of strategic service hubs. We are committed to delivering exceptional service to our customers while creating a supportive environment where our people can thrive and develop.

As a Hire Controller
, you will accurately and effectively manage the delivery and collection of equipment for the Short-Term Hire Department, coordinating nationwide operations through the Protean system. You will play a key role in supporting both the Sales and Operational teams while ensuring an excellent customer experience.

• Set up hire agreements and allocate equipment, ensuring all internal processes are followed.
• Liaise with Service Technicians and Yard Operatives to arrange pre-hire inspections.
• Plan and coordinate the delivery and collection of equipment using the internal delivery fleet.
• Ensure equipment is prepared and ready for hire prior to customer delivery.
• Monitor GA1 certification status to ensure all equipment is compliant before being placed on hire.
• Coordinate GA1 inspections with Allianz engineers and equipment locations.
• Accurately raise hire contracts, ensuring all on-hire and off-hire dates are correctly entered into the Protean system.
• Ensure contracts that are off-hired before month-end are closed and invoiced promptly.
• Monitor equipment availability and work closely with service teams to minimise downtime and maximise fleet utilisation.
• Prepare and provide hire quotations to customers in a timely manner.
• Identify and communicate sales opportunities and lost sales information to the Business Development team.
• Support the Sales team in meeting customer requirements and identifying opportunities for new product offerings.
• Assist with customer satisfaction surveys and help maintain strong client relationships.
• Work towards targets and objectives set by the Short-Term Hire Manager.
• Handle customer enquiries and concerns in a professional and timely manner.
• Produce daily and weekly KPI reports.
• Keep customers informed of delivery and collection schedules and any updates.
• Take responsibility for your own health and safety, as well as that of your colleagues, ensuring company policies and procedures are followed at all times.
• Wear the appropriate PPE, including high-visibility clothing and safety footwear, when required.

• Strong geographical knowledge.
• Excellent communication and customer service skills.
• Ability to work independently and use your own initiative.
• Strong organisational and planning skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Forklift Truck Licence (desirable).

• Competitive salary.
• Ongoing training and career development opportunities.
• Contributory pension scheme with employer contribution
• Paycare and eyecare health scheme.
• High street discounts and additional employee benefits.

If you require any reasonable adjustments during the recruitment process, please contact a member of the Recruitment Team before attending your interview so that we can ensure the appropriate support is in place.