Customer Operations Co-ordinator - Tesco

Learn more about us and the role:

Could you be our next Customer Operations Co-ordinator on our Tesco Account?

Are you enthusiastic about providing excellent customer service? Do you enjoy working in a role where every day brings something different and where your contributions really make a difference?

UK Greetings has a part-time opportunity to join our Strategic Account Team, supporting one of our most high-profile accounts - Tesco.
With 16–20 hours per week
, you’ll help ensure smooth operations and contribute to delivering outstanding service to a leading retailer.

• Be part of a supportive, collaborative team focused on the Tesco account.
• Take ownership of key processes and make a real impact on service delivery.
• Enjoy variety – from coordinating test orders to supporting display planning and seasonal campaigns.
• Develop your skills in customer service, operations, and account management within a well-respected organisation.

We are looking for a dedicated team player who can collaborate effectively across the business. A pro‑active approach and a can‑do attitude is essential to the success of this role. Taking initiative to identify and resolve problems will be required, ensuring customer needs are met and interdepartmental liaison is crucial to address issues and find solutions quickly.

Effective customer service, communication and attention to detail are the key to success in this position. You should have the ability to efficiently manage administrative tasks, prioritise work, and stay organised.

• Monitoring Service and Availability Levels: Keep a close eye on service and availability levels for this high‑profile account. This involves regularly checking stock levels and ensuring that the customer’s needs are met.
• Liaising with Internal Departments: Collaborate with various internal departments to find solutions to any issues or challenges that may arise. Effective communication with other teams is essential for problem‑solving.
• Handling Customer Queries: Address and resolve customer queries promptly and professionally. This includes communication with both store‑level and head‑office‑level representatives of the customer.
• Display Planning: Participate in display planning according to guidelines provided by Category Management teams. Attention to detail is crucial to ensure the right products are displayed correctly.
• Administrative Support: Provide administrative support as needed for account planning requirements. This could include data analysis, reporting, and documentation.
• Co‑ordinating Test Orders: Ensure that all test orders are thoroughly coordinated and reported on before live call off. Identify any issues that could affect the fill rate for the customer and work with relevant departments to resolve them.
• Publishing Barcode and Pricing Details: Communicate barcode and pricing details to the customer, especially for re‑plans and pocket swap activities. Timely communication is crucial to maintaining service levels.
• Supporting Everyday and Seasonal
  
  Activities:
  
  Assist in coordinating everyday and seasonal activities related to the account. This may involve collecting information for merchandising and ensuring in‑store compliance with display units.
• Participation in Specific Projects: Be actively involved in specific projects related to the high‑profile account. This may involve strategic planning, product launches, or other initiatives.

The role is based at our head office in Dewsbury, West Yorkshire, with hybrid working.

If you enjoy working collaboratively, making a positive impact, and taking ownership of meaningful tasks, we’d love to hear from you.
Apply today and join the UK Greetings team!

We help make the world a more thoughtful and caring place every single day with our greeting cards, gift dressings and party supplies products created for life’s big events, special occasions, and those “saw-this-and-thought-of-you” moments in life. Along with our sister company John Sands, we’re part of the American Greetings Corporation, one of the largest privately owned greeting card publishers in the…