Referral and appointment co ordinator

We are looking for friendly, motivated, and compassionate individuals to join our team as Referral and Appointment Co-Ordinators within the Access Booking and Choice service, working 30 hours per week.

This is a dynamic and rewarding role where you will often be the first point of contact for patients, helping them access the care and support they need. Using a patient-centred approach, you will play an important part in coordinating appointments and guiding patients through their care pathways.

This role offers a real opportunity to make a meaningful difference to peoples lives every day while developing valuable skills within a supportive healthcare environment.

We are looking for individuals with excellent communication, interpersonal skills and IT Skills, who are comfortable working in a busy environment and providing a calm, professional experience for patients.

A flexible approach to working is essential as the role operates Monday to Friday 9am - 5pm, Hours may change due to operational needs which may include 5 days out of 7 between 08:00 - 20:00 including evenings and weekends.

If shortlisted, candidates will be invited to complete a short IT skills test, followed by an interview.

• Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS), the electronic referral system, patient records, order communication system, digital call handling system, Microsoft packages, particularly Excel.
• The post holder will be required to work in a fast paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions.
• To frequently sit and concentrate using multiple computer screens for a substantial proportion of the working day, inputting accurate information using varying computer systems at the same time, often whilst speaking to a patient.
• To provide a dedicated service to individual specialties, working in partnership with a multi‑disciplinary team including clinical and administrative colleagues to keep outpatient clinics utilised to optimum levels.
• Using Excel, extract and filter patients from the New Waiters and Follow‑Up PTL (Patient Tracking List) to ensure patients selected are in clinical priority and chronological order in line with local and national targets (18 week RTT and Cancer) prior to booking.
• Book, cancel and re‑arrange appointments in line with the Trusts Patient Access Policy ensuring slots are offered to patients giving reasonable notice. For a full list of the main duties of this role please refer to the job description and person specification.

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.

As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer‑friendly policies, and more.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Qualifications

• Sound educational background 5 GCSE’s Grade C/4 or above
• NVQ 3 in Business Administration or equivalent experience
• ECDL or equivalent

Experience

• Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE
• Working within a multidisciplinary…