Business Support Coordinator

Full-time (37.5 hours) and Part-time (21 hours) positions available.

Are you looking for a role where you can make a real difference every day? An exciting opportunity has arisen to join our dynamic Access, Booking and Choice team a friendly, supportive, and fast-paced environment where no two days are the same.

This is your chance to build and strengthen your administrative skills while helping to shape smooth and positive patient journeys across Mid Yorkshire Hospitals NHS Trust. If you thrive in a busy setting, enjoy problem-solving, and want to be part of a team that values enthusiasm and teamwork, wed love to hear from you!

Please note:

Shortlisted applicants will be invited to an IT assessment followed by an interview.

If you would like to learn more about the role, please contact Bev Riley on  Office hours currently operate between 7:30am6pm, Monday to Friday, with flexibility required for occasional evening and weekend working based on service needs.

As a key member of our Business Support team, you will play a vital part in coordinating the elective patient pathway a role that is central to delivering safe, effective and timely care for our patients.

You will:

• Work in a busy, multi-stream environment, supporting the delivery of high-quality elective services.
• Build excellent relationships with a wide range of internal and external stakeholders, including patients, clinicians, and partner NHS providers.
• Provide empathetic, patient-centred communication, especially when supporting patients who may be anxious or distressed.
• Use multiple IT systems to manage bookings, coordinate patient pathways, monitor RTT (Referral To Treatment) targets, and support the delivery of the Outpatient Digital Agenda.
• Ensure patient communication needs are met in line with the Accessible Information Standard.
• Analyse and collate complex data to support key tasks; accuracy and attention to detail are essential.
• Work both independently and as part of a supportive team, contributing to a professional, efficient, and compassionate service.

We're seeking a positive, self-motivated, and professional individual with:

• Strong communication skills
• The confidence to work independently and collaboratively
• A passion for delivering excellent patient care
• The ability to work under pressure and adapt to changing service needs
• A proactive and enthusiastic approach to learning and development

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.

We support work‑life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.

As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer‑friendly policies, and more.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

• Sound educational background 5 GCSE’s Grade C/4 or above
• NVQ 3 in Business Administration or equivalent experience
• ECDL or equivalent

• Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE
• Working within a multidisciplinary team
• Experience of working in a customer service environment
• Excellent communication skills to overcome barriers of understanding
• Working in a demanding and fast paced environment and ability to cope with regular…