Systems Administrator

Company Overview:

Founded in 1987, KMM stands as a premier contract manufacturer specializing in electrical wire harnesses. With production facilities in Killdeer and Dickinson, North Dakota, as well as Kerrville, Texas, we build mission-critical components that help keep the world connected and secure on land, in the air, and beyond.

Our wire harnesses are integral to both commercial and military aircraft, space exploration, and advanced weapons systems. They manage power and data transmission for essential functions such as cockpit control, autopilot, weapons bays, flight data recording, torpedoes, smart munitions, and space communications.

At KMM, excellence is not just a standard, it’s our culture. With an unwavering dedication to quality, innovation, and customer satisfaction, we've earned our place as a trusted partner across the aerospace and defense industries. Our ability to adapt swiftly and respond to evolving customer needs has made us a key contributor to some of the most respected commercial and military platforms in the world.

Job Summary:

The Systems Administrator I is the first point of contact for employees who need technology help. This role resolves day to day issues with computers, phones, printers, accounts, and software; sets up equipment for new employees; and keeps devices and inventory records in order. Because KMM supports U.S. Department of Defense programs, the Systems Administrator I follows strict security practices when handling company and customer information, including Controlled Unclassified Information (CUI).

The position takes routine support off senior IT staff so they can focus on systems, security, and compliance work.

Supervisory Responsibilities:

No supervisor responsibilities.

Core Expectations/QMS Principles:

The Systems Administrator I is expected to model and reinforce the following AS9100 aligned Quality Management System principles:
1. Customer Focus:
Treats employees as internal customers; resolves requests promptly and courteously and keeps users informed until each issue is closed.
2. Leadership:
Models security-conscious behavior and follows IT policies consistently, setting an example for proper technology use across the company.
3. Engagement of People:
Shares knowledge with coworkers, helps employees build their technology skills, and contributes to a collaborative IT team.
4. Process Approach:
Follows documented procedures for tickets, account changes, device setup, and equipment disposal so results are consistent and auditable.
5. Continuous Improvement:
Identifies recurring issues, recommends fixes, and updates knowledge base articles to prevent repeat problems.
6. Evidence-Based Decision Making:
Diagnoses problems using ticket history, system data, and testing rather than guesswork, and documents what was tried.
7. Relationship Management:
Works effectively with vendors for repairs, warranties, and printer service, and with other departments to schedule IT work around production.

Essential Job Functions:

1. Provide first line technical support to employees in person, by phone, email, and the ticketing system; resolve or escalate requests within agreed response times.
2. Troubleshoot Windows computers, Microsoft 365 applications, email, network and Wi Fi connectivity, and common business software.
3. Set up, configure, and deploy computers, phones, and accessories to company standards.
4. Create, change, and disable user accounts and access during onboarding, role changes, and departures, following approved requests
5. Reset passwords and multi-factor authentication only after verifying the requester’s identity.
6. Support printers, copiers, scanners, conference room equipment, and shared devices such as employee timeclock tablets.
7. Follow KMM…