Account Manager

Bravera Insurance is looking for a Commercial Lines Account Manager in Dickinson, ND. Bravera is an employee- and director‑owned company committed to helping employees forge a new path in their career. We drive continuous improvement to enhance customer experience and keep our organization moving forward.

This customer service position is responsible for all aspects of client account servicing. An Account Manager owns the Bravera Insurance client relationship by providing day‑to‑day service and coverage solutions that meet our clients’ needs and expectations.

• Be a trusted advisor to Bravera Insurance clients.
• Offer exceptional customer service.
• Support the sales function of Bravera Insurance.

• Informs and educates clients about coverages, exclusions, and exposures to create an insurance plan tailored for them.
• Assists clients in making appropriate coverage changes.
• Maintains agency electronic files accurately and consistently; processes all incoming mail requests accurately and timely; documents all conversations in the automation system.
• Provides technical support (quotes, proposals, suspense items, summaries, etc.) to Insurance Advisors to help clients and reach the agency’s business goals.
• Performs online rating with companies or submits to carriers for rating. Follows up in a timely manner.
• Follows agency workflows and procedures.
• Reports and assists clients in submission of claims to carrier. Informs Insurance Advisor of potential issues in claim process.
• Responsible for coverage analysis, renewal review and re‑marketing.
• Actively refers clients to other departments for solicitation. Makes each contact a marketing opportunity.
• Keeps current on carriers, product knowledge and trends in the marketplace.
• Works as a team with other service associates.
• May assist in the training and mentoring of new staff.
• Utilizes third‑party insurance products.
• Assists or completes other tasks as directed by agency management.
• Promotes the organization in the community through participation in civic and community events, activities, committees, and organizations.
• Maintains a high level of confidentiality and professionalism regarding all employee and customer issues and information.
• Contributes to the overall success of the organization by leveraging opportunities as they relate to all entities of Bravera Holding Co.
• Adheres to all banking rules and regulations, including the requirements of the Bank Secrecy Act; proactively prevents illegal activities and reports suspicious activity to the BSA Officer.

None

• Valid Resident Insurance License within 90 days of accepting the position.
• Bachelor’s degree in accounting, business administration, or another related field.
• Minimum three years of related experience or an acceptable combination of education and experience.
• Ability to work in a fast‑paced environment with ever‑changing priorities.
• PC proficiency in a Windows environment, including Word, Excel, and Outlook.
• Proficiency in keyboarding.
• Professional communication skills, both verbal and written.
• Must be required to drive a company vehicle with some overnight travel; maintain a clear driving record to keep coverage under Bravera’s vehicle insurance.

Dickinson, ND

SENIORITY LEVEL:
Mid‑Senior level

EMPLOYMENT TYPE:

Full‑time

JOB FUNCTION:
Sales and Business Development

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c).