Project Manager, Operations Manager, Program ​/ Project Manager

Overview

Rainbow International offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. We are on a mission to improve the lives of our customers and our employee family members. Rainbow International hires people who set high standards for themselves and want to “Live RICH” with a team that values Respect, Integrity, Customer focus, while Having fun in the process.

As a restoration technician, you are a key team member responsible for the restoration of carpets, upholstery and draperies that have been damaged by water, smoke, fire, debris or other methods of damage. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, thrive in fast-moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.

Position Summary/Purpose

Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services. Facilitate the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition, minimizing repairs and downtime following property damage.

• Meet or exceed established targets for responding to and completing estimates on losses
• Maintain strategic relationships with vendors and subcontractors
• Meet or exceed profitability targets on managed projects
• Plan and execute projects to completion
• Obtain written contracts and payment terms for projects
• Maintain efficient and accurate flow of production paperwork from the job site to administration
• Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
• Track equipment used on company jobs
• Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services
• Coordinate estimates from subcontractors
• Write job estimates
• Order materials required for projects and coordinate delivery to job site
• Maintain effective communication with customers and all involved parties – including third-party owners, building engineers, property managers, tenants, etc.
• Perform property inspections and complete reports

• Maintain project files
• Attend and assist in conducting company meetings
• Perform production work
• Perform minor repairs on company equipment and vehicles

• Schedule service vehicles and technicians
• Management of the budget for projects

• Work with Estimators to review and oversee job estimates
• Work with Operations Manager in hiring and discharge of production division personnel
• Coordinate with Marketing for follow-up and job evaluation with customers
• Coordinate with customer and administration function for timely collection of project payment

• Oral Communication – Speaks clearly and persuasively in positive or negative situations; effective in one-on-one and small group situations.
• Written Communication – Writes clear, precise, well-organized estimates, proposals, and emails; edits for spelling and grammar; can interpret written information.
• Team Building – Fosters open, honest relationships and constructive resolution of differences; shares credit for accomplishments.
• Planning and Organizing – Sees the overall job from start to finish; creates timelines and coordinates with other managers.
• Integrity – Demonstrates high ethical standards and trustworthiness.
• Excellence – Sets high performance goals and pursues them with initiative.
• Customer Focus – Balances empathy with time and budget constraints to exceed expectations.
• Technology – Uses standard office software and technology to enhance efficiency; familiarity with field reporting tools and MS Word/Excel;
  Xactimate is a plus.

• Education and Experience — High…