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Retail Associate/ Customer Service Retail & Store Manager

Framer, Retail

Job in Dickson City, Lackawanna County, Pennsylvania, USA
Listing for: Michaels Stores
Full Time position
Listed on 2026-01-01
Job specializations:
  • Retail
    Retail Associate/ Customer Service, Retail & Store Manager
Job Description & How to Apply Below

Join to apply for the Framer role at Michaels Stores.

Store - SCRANTON, PA

Build customer relationships while creating memorable framing solutions for their art. Help customers shop and find what they’re looking for. Maintain a safe, clean, and clutter-free environment.

Major Activities
  • Adhere to SOPs and company policies to ensure compliance with laws and standards.
  • Use Elevated ABC Deliver to build relationships with customers and create custom framing solutions; meet sales and production goals.
  • Complete framing orders with quality and timeliness.
  • Maintain the ready-made frame department and other areas, including SISO and replenishment.
  • Provide friendly customer service, assist in shopping and product location, and ensure a well-stocked store.
  • Follow SOPs and support shrink and safety programs.
  • Interact respectfully with others, promote a positive image, and serve as a role model.
  • Participate in truck unloading and stocking, ensuring standards are met.
  • Operate cash register and handle transactions according to standards.
  • Acknowledge customers, help locate products, and offer solutions.
  • Assist with Omni-channel processes.
    • Other Duties As Assigned Minimum Experience Requirements
    • Basic computer and measuring skills.
    • Ability to operate framing equipment and glass cutter.
    Preferred Experience
    • Retail experience.
    • Experience selling products/services to customers.
    Physical Requirements
    • Bending, lifting, carrying, reaching, stretching.
    • Ability to move throughout the store.
    • Stand for long periods.
    • Lift heavy boxes/frames; access high shelves with ladders.
    • Contact supervisor for accommodations if needed.
    Work Environment
    • Public retail setting, climate-controlled areas, some outdoor work, and a frame shop with glass cutter and heat press.
    • Work hours include nights, weekends, and early mornings.

    Applicants must meet legal requirements. Michaels is committed to diversity and inclusion, providing reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at

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