Service Team Member

Position posted 2 days ago.

Store – Scranton, PA

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store while maintaining recovery standards to deliver our Brand Promises.

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go‑back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross‑trained in custom framing selling and production.

• Retail and/or customer service experience preferred.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• Public retail store setting taking care of our customers; some areas may not be climate controlled; some outdoor work may be assigned to retrieve shopping carts or while unloading trucks; the frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. If you require reasonable accommodations to perform essential functions, please contact your supervisor for an interactive process.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. We operate over 1,300 stores in 49 states, Canada, and online at  and

Benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.

Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate, and be better together.

Michaels is committed to the full inclusion of all qualified individuals. We assure people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to participate fully in the application or interview process, or to perform the essential functions of the job, please contact Customer Care at 1‑800‑642‑4235.