Assistant Branch Manager

1601 Main Street, Dickson City, Pennsylvania 18447.

Position Title

Assistant Branch Manager

Business Unit

Retail

Reports to

Varies Based on Assignment

Position Overview

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and convert transactions to qualified sales or referral leads.

Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities

• Promote the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs; recommend bank products and services courteously and professionally.
• Incorporate FNB digital products and services into customer interactions.
• Input and maintain effective data quality for referrals, customers, and applicants using FNB‑approved branch technology.
• Complete and manage the lifecycle of all new and existing relationships according to consumer bank standards.
• Assist with management of daily sales activity through coaching, pre‑shift sales huddles, and monitoring sales results.
• Coordinate and complete operational duties such as scheduling work, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensuring all tasks adhere to current policies and procedures.
• Perform traditional teller transactions as needed.
• Perform other related duties and projects as assigned.
• Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily risks per F.N.B. Corporation’s risk management program.
• Comply with regulatory laws and company procedures as part of F.N.B. Corporation’s commitment to superior compliance.

Minimum Level of Education Required

High School or GED

Minimum # of Years of Job Related Experience Required

2 years

Skills Required

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Detail‑oriented
• Proficiency with a personal computer and job‑related software
• MS Word – Basic Level
• MS Excel – Intermediate Level
• MS PowerPoint – Basic Level
• Experience in a related position
• Knowledge of banking policies, procedures, and consumer products and services
• Sales and customer service skills

Licensures/Certifications Required

Nationwide Mortgage Licensing System and Registry Identifier preferred but required.

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements.

FNB provides all applicants and employees a discrimination and harassment free workplace.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Finance and Sales

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