Service Coordinator

Service Co-Ordinator

Didcot

£26,000 per annum

Our client based in Didcot are looking for a Service Co-Ordinator to join their team!

Service Co-Ordinator

Roles and Responsibilities:

* Manage and maintain the work diary for service engineers, including scheduling appointments, booking travel and accommodation, and ensuring all necessary equipment is prepared

* Respond promptly and professionally to customer enquiries via phone and email, providing accurate information and guidance

* Prepare and issue quotes for service contracts, additional work, and any ad-hoc requests

* Liaise with suppliers and sub-contractors to obtain quotes, place orders, and coordinate work schedules to ensure timely completion of tasks

* Monitor ongoing service jobs and follow up with customers to ensure satisfaction and resolution of any issues

* Troubleshoot customer problems and recommend the most appropriate solutions to meet their needs

* Maintain accurate records of customer interactions, work orders, and service reports

* Support continuous improvement initiatives within the service team, identifying areas for process enhancement

Service Co-Ordinator Ideal Candidate:

* Strong organisational and time management skills, with the ability to manage multiple priorities effectively

* Excellent communication skills, both written and verbal, with a professional phone manner

* Customer-focused, with a proactive approach to problem-solving and delivering solutions

* Experience in coordinating service teams, handling enquiries, and managing schedules is highly desirable

* Confident in liaising with suppliers, sub-contractors, and clients

* Competent with Microsoft Office suite and other service management software

* Detail-oriented, with strong record-keeping and administrative skills

* A positive, flexible, and collaborative approach to work, thriving in a fast-paced environment

Jackie Kerr Recruitment is an independent agency that has been established for 28 years.

We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates' requirements to ensure that we place you in your ideal role.

We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press.

The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.

So please visit our website and let us help you to find your dream job!

Please note:

At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you