Technical Account Manager

Job Title:

Technical Account Manager

Employment Type:

Temp (3 months) to Permanent

Location:

Didcot, Oxfordshire

Project Type:
Pharmaceutical / Regulated Engineering

Our client is seeking an experienced Technical Account Manager who will be responsible for leading service delivery and operations for a pharmaceutical contract at our clients Didcot office. The role focuses on maintaining strong client relationships, ensuring operational excellence, driving continuous improvement initiatives, and supporting a high-performing team environment. The Account Manager is accountable for ensuring services are delivered safely, efficiently, and in alignment with client requirements, company standards, and health, safety, and sustainability policies.

• Lead stakeholder management across client operational teams, developing strong collaborative relationships with client representatives and manufacturing environments.
• Act as the primary liaison between the company and their client, ensuring service agreements are delivered to required standards.
• Foster a customer-focused culture and proactively resolve issues to maintain client satisfaction.
• Analyse customer feedback and service performance data to identify and implement improvements.
• Promote an open, transparent, and solutions-driven management style.
• Drive continuous improvement, professional development, and effective problem-solving within the team.
• Develop, influence, and maintain strong partnerships at both operational and strategic levels.
• Participate in client management meetings, briefings, consultations, and formal correspondence.
• Produce and present monthly performance reports, including updates on operational performance, risks, corrective actions, and improvement opportunities.
• Ensure operational delivery remains compliant with quality, health, safety, and environmental requirements.

• Proven stakeholder and client relationship management and influencing experience.
• Experience working within operational, facilities management, pharmaceutical, or manufacturing environments.
• Strong customer service and service delivery management experience.
• Demonstrated success in managing performance, continuous improvement activities, and operational reporting.
• Ability to identify and resolve operational issues while maintaining service excellence.
• Relevant experience in account management, facilities management, operational management, or a similar client-facing role.
• Understanding of health, safety, and compliance requirements within operational environments