Soft Services Manager

Permanent, Full Time
Location: NRS Harwell, Didcot
Salary: Competitive Salary + Amey Benefits Package

We are excited to offer a fantastic opportunity for a Soft Services Manager to join Amey at NRS Harwell
, one of the UK's most strategically important and highly regulated sites.

Working within our Facilities Management team, you'll play a pivotal role in delivering essential soft services that support the safe and efficient operation of the estate. Leading Cleaning, Portering and Grounds Maintenance services, you'll ensure high standards of service delivery while building strong relationships with our client and site stakeholders.

This is an excellent opportunity for an experienced facilities professional who enjoys leading teams, driving performance and creating a positive impact in a complex operational environment. You'll be part of a collaborative and supportive team, helping to maintain critical infrastructure that supports important national programmes while developing your own career within a leading infrastructure and FM organisation.

• Lead the safe, compliant and effective delivery of Cleaning, Portering and Grounds Maintenance services across the NRS Harwell estate.
• Build strong relationships with NRS stakeholders, acting as the primary operational contact for all Soft Services activities.
• Manage operational teams and supply chain partners to deliver services in line with contractual requirements, KPIs, SLAs and customer expectations.
• Drive continuous improvement through audits, inspections, performance monitoring and the implementation of corrective actions.
• Ensure full compliance with health, safety, environmental and security requirements, including risk assessments, COSHH, RAMS and safe systems of work.
• Provide leadership, coaching and development to operational teams, promoting a culture of accountability, safety and excellent customer service.

• Strong leadership and people management skills with the ability to motivate and develop operational teams.
• Excellent stakeholder engagement and customer relationship management experience.
• Strong organisational skills with experience managing budgets, resources, audits and KPI performance.
• A proactive, solutions-focused approach with the confidence to make decisions and drive improvements.
• Full UK Driving Licence and competent IT skills, including Microsoft Office.
• Previous experience managing Cleaning Services and Grounds Maintenance operations within a Facilities Management environment.
• Experience managing teams and subcontractors.
• Experience working within a highly regulated environment.
• Knowledge of health and safety requirements including RAMS, COSHH and risk assessments.
• Experience managing service contracts, audits and compliance activities.

• IOSH Managing Safely or IOSH Construction Safety.
• NEBOSH General Certificate.

We welcome applications from a diverse range of candidates.

If you have most but not all of these skills and experiences, we encourage you to apply. We may be able to offer development and training to support your growth and help you succeed in the role.

Due to the nature of this role, successful applicants will be required to undergo a Baseline Personnel Security Standard (BPSS) check and complete site-specific security and compliance training before accessing the site. Additional security requirements may apply depending on operational needs.

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People, demonstrating our commitment to helping our people thrive, develop and achieve their potential.

Our benefits are…