Product Support Engineer

Product Support Engineer

Location:

South Oxfordshire
Term:
Permanent
Salary: GBP 35,000 – GBP 45,000 per annum (dependent on relevant experience)

My client works within engineering and they are looking to take on a Product Support Engineer with an Electronics / Mechatronics bias, on a permanent basis, in the South Oxfordshire area.

• NVQ/HNC/HND/BTEC/Degree qualified or similar in Electrical and Electronics Engineering or Mechatronics Engineering
• Some form of industry experience in a technical role after your studies (e.g., technical engineering, technical sales, technical support or manufacturing environment)
• Knowledge of inverters, motion controllers, or similar (training provided)
• Excellent communication skills both verbal and written; able to work well over the phone
• Ability to work well individually as well as in a team
• Proficient with using MS Office applications
• CRM systems / SAP knowledge an advantage, but not essential
• Full UK driving licence essential for attending customer sites; flexibility to travel occasionally required

• Providing technical support to customers with regards to company products
• Involved pre‑sales on the application side of things
• After‑sales troubleshooting issues
• Providing timely technical assistance over the phone, email and in person
• Working with the company CRM system
• Working closely with different company departments to help with product improvements
• Always driving continuous improvement
• Delivering technical training sessions when required

If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.