Associate Engineer, GxP IT Support

Role Overview

We are seeking an experienced GxP IT Systems Engineer to support manufacturing operations at our Harwell site. The role is highly interactive, embedded in site operations, and serves as the critical link between IT and Operational Technology (OT). The engineer will deliver compliant system performance and provide exceptional end‑user support in a regulated GMP environment.

• Ensure compliance with GMP and data integrity standards, supporting inspections, audits, deviations, CAPAs, and SOP adherence.
• Provide Tier1 support for manufacturing operations, responding to shop floor issues across workstations, HMIs, scanners, label printers, and Thin Clients.
• Triage and resolve IT incidents, requests, and change controls using a service‑oriented approach and defined SLAs.
• Manage infrastructure operations, troubleshooting Windows servers, VMs (VMware/Hyper‑V), Active Directory, DNS/DHCP, and time sync services.
• Support change execution activities in a validated GxP environment, maintaining audit trails and system states.
• Use observability tools such as Dynatrace, Splunk, and Pager Duty to monitor system health and resolve performance issues.
• Participate in endpoint protection and vulnerability management with security teams using Crowd Strike and related tools.
• Maintain CMDB accuracy, system inventories, configuration baselines, and network documentation.
• Provide day‑to‑day end‑user IT support, including configuration and maintenance of laptops, mobile devices, and peripherals.
• Diagnose and resolve issues related to OS, Microsoft Office Suite, Outlook, and third‑party applications.
• Maintain detailed documentation for tickets, repairs, imaging, data wiping, and asset tracking.
• Deliver a high‑quality, customer‑centric experience in all end‑user interactions.
• Collaborate with QA, QC, Automation, Plant and Lab Engineering, and Digital Core teams to coordinate system downtime, restoration, and change advisory reviews.
• Participate in after‑hours or weekend support activities as needed based on manufacturing demands.

• Bachelor’s degree in computer science, information technology, industrial engineering, physical science, or related field.
• 3–5years of experience supporting IT/OT systems in manufacturing or laboratory environments.
• Experience working in a Bio Pharma or GxP environment.
• Experience with virtual environments (VMware/Hyper‑V) and/or cloud platforms (AWS preferred).
• Experience with relational databases (SQL Server or Oracle).
• Experience with backup and recovery systems (Acronis, Veeam, N2WS, etc.).
• Experience with cybersecurity endpoint protection (Crowd Strike, Symantec, McAfee, Carbon Black, etc.).
• Experience with infrastructure monitoring tools (Dynatrace, Pager Duty, Splunk).
• Excellent troubleshooting skills for Windows and Microsoft Office Suite, and hardware.
• Experience with Apple device support (macOS, iOS) and JAMF.
• Experience with Service Now is a plus.
• Basic understanding of network routing, switching, and firewall concepts.

• Creative, analytical, and strong problem‑solving skills.
• Ability to troubleshoot complex issues in high‑pressure environments.
• Professional and positive demeanor under pressure.
• Strong collaboration and interpersonal skills.
• Effective cross‑functional teamwork in fast‑paced, 24/7 contexts.

• Best‑in‑class healthcare and voluntary benefit programs.
• Well‑being resources, fitness, mindfulness, and mental health support.
• Family building benefits (fertility, adoption, surrogacy).
• Generous paid time off: vacation, bank holidays, volunteer days, sabbatical, global recharge days, discretionary year‑end shutdown.
• Savings and investment assistance.

Moderna is a smoke‑free, alcohol‑free, and drug‑free work environment. Moderna is committed to equal employment opportunity in employment and non‑discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.

Qualified applicants will be considered regardless of criminal histories, consistent with legal requirements. Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment should contact the Accommodations and Adjustments team at leavesan