Customer Success Engineer

Position: Customer Success Engineer  - £Competitive
A specialist technology business is seeking a hands-on Customer Success Engineer to support advanced technical systems used in leading research environments worldwide. This is a varied, customer-facing role involving installation, troubleshooting, training, and global travel, working closely with end users to ensure complex systems are performing effectively. As Customer Success Engineer

Key responsibilities:

* Install, commission, and test technical systems on-site and remotely
* Provide customer training and ongoing support
* Diagnose and resolve hardware/software issues
* Manage support cases through to resolution
* Work with engineering teams on escalations
* Travel internationally to customer sites (up to 50%) Experience required:
* Experience in technical support, service, or hands-on engineering
* Comfortable with test equipment and Windows/Linux systems
* Strong communicator and problem solver
* Bonus: experience in scientific, imaging, or precision equipment environments If you're looking for a hands-on role with international travel and exposure to cutting-edge technology, we'd love to hear from you. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency