E-Commerce Operations Specialist

Overview

We are seeking an E-Commerce Operations Specialist to join our D2C E-commerce team in the UK. In this role, you will support the day-to-day operations of our online shop(s) and help improve the customer journey and commercial performance through accurate content, smooth processes, and data-driven optimisation. You will report to the EMEA E-commerce Manager and work closely with local Consumer Marketing to execute campaigns, maintain site readiness, and support a successful platform migration.

• Support the day-to-day operations of the D2C e-commerce platform (e.g. Shopify), ensuring a smooth and reliable customer experience
• Maintain website content, navigation, pricing, and promotions, keeping everything accurate and up to date
• Manage product catalogue updates, including product pages (PDPs), descriptions, assets, and subscription setup
• Coordinate order, inventory, and fulfilment processes with internal teams and partners to ensure efficient delivery
• Execute on-site campaigns (homepage, landing pages, content updates) in close collaboration with Marketing
• Monitor website performance (traffic, conversion, AOV, revenue) and support regular KPI reporting and optimisation initiatives
• Assist in the migration to a new e-commerce platform, including testing, issue tracking, and post-go-live improvements
• Conduct quality checks and coordinate bug fixes with tech partners
• Support CRM activities within Shopify and generate regular performance reports
• Identify opportunities to improve the customer journey (e.g. navigation, checkout, post-purchase experience)
• Ensure compliance with e-commerce requirements (e.g. GDPR, consumer information)
• Work closely with cross-functional teams (Marketing, Customer Service, Supply Chain, Tech) to deliver smooth operations

• First experience in e-commerce, digital marketing, or online retail (approx. 1–2 years)
• Hands-on, detail-oriented, and able to manage multiple tasks in a fast-paced environment
• Strong analytical mindset with the ability to interpret data and turn insights into actions
• Basic understanding of e-commerce operations (e.g. merchandising, payments, fulfilment, conversion optimisation)
• Experience with Shopify or similar platforms; familiarity with integrations is a plus
• Comfortable working in evolving environments (e.g. platform migrations, changing processes)
• Strong communication skills and ability to collaborate with international teams
• Customer-centric mindset with a focus on improving user experience and removing friction points
• Experience with CRM tools, analytics (e.g. Google Analytics), and Excel is advantageous
• Basic knowledge of HTML/CSS or CMS tools is a plus
• Interest in regulated industries such as healthcare or medtech is beneficial
• Fluent in English; additional languages are a plus