Data Centre Technician , Data Center Operations

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles, collaborating with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You will be the primary resolver for your support team, answering all but the most complex infrastructure issues.

Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support, convey Standard Operation Procedures (SOPs) to junior staff, and understand all aspects of the equipment you support. You are able to execute small projects on your own, and plan and execute larger local projects with your manager.

24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.

• Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
• Perform root cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Respond to off hour emergency calls per on call rotation for any one of the region’s sites
• Fully comply with all physical security procedures and policies.
• Must be commutable to the Thames Valley Region.

• High school or equivalent diploma
• Experience with computer hardware troubleshooting and repair
• Experience in networking

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here:

Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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