Warehouse Team Manager

The Warehouse Team Manager will support the site management team in the efficient and cost effective management of the warehouse operations. It will be your responsibility to ensure the smooth running of the daily Warehouse operation and enable the required level of service to be provided to the customer at all times.

• Ensuring the efficient, timely and secure workflow of stock through the warehouse from receipt to despatch.
• To manage, coach and train a team of warehouse operatives to achieve flexibility, productivity and service level commitments to customers.

• To lead, motivate and develop warehouse team members through performance management to achieve KPI’s for cost, service and people
• Welfare, security, health and safety of team members
• To deputise for the warehouse manager
• To liaise and consult with the warehouse manager on customer service priorities.
• Resolution of customer service issues in a timely manner.
• Recruitment and training of warehouse operatives to maintain KPI’s
• To control absence and holiday allocations
• Disciplinary and grievance investigations, action up to a final written warning
• Maintenance of departmental KPI’s
• Maintenance of good colleague relationships including trade union representatives
• Maintenance of a heightened awareness of the need to protect the Company stock from either theft or damage
• Work to and within provided budgetary constraints for warehouse expenditure; exercise plans to reduce stock loss and control of MHE damage

• Management/supervisory experience in a unionised environment
• Experience of customer service environment
• Experienced of dealing with grievances and disciplinary issues
• Excellent PC and organisational skills
• Methodical approach to figures and reporting
• Broad understanding of warehouse and transport processes
• Good working knowledge of warehouse management systems
• Understanding of people planning and scheduling processes
• Extensive knowledge

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself  short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else.

So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

* Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit