Store Manager, Retail & Store Manager

The role

The store manager is the brand ambassador and responsible for the store’s overall commercial success. You will manage the assistant manager and a team of supervisors and sales assistants, supporting them in creating special memories for our customers.

• Support and motivate the in-store team on a day-to-day basis to achieve the store’s targets by identifying and maximizing opportunities to achieve and surpass KPIs, while setting the example in exemplary Pandora customer service.
• Have a strong retail floor presence, educating and influencing the store, and ensuring back‑of‑house activities enable the store’s successful commercial execution.
• Be trained thoroughly in our handcrafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession.

• Proven experience in driving sales and profitability in store.
• A passion for driving a culture of exemplary customer service.
• The ability to understand the importance of Pandora’s local and global business strategy, and translate this into the delivery of store, regional and division KPIs.
• Experience in using data to identify trends, issues and root causes, and the ability to take action to deliver when such opportunities are identified.
• Strong communication skills to establish and coach a high performing team.
• Ability to be adaptable and flexible to changing business needs.
• A positive, can‑do attitude with contagious enthusiasm for Pandora product and core values.
• A well‑presented appearance with a taste for desirable products and a passion for retail.

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

• A highly competitive salary.
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved).
• A generous annual jewellery uniform allowance you can spend on jewellery to express yourself and your individuality.
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts.
• Free support for you and your loved ones through ‘Retail Trust’ on health and wellbeing, financial advice, legal aid and more.
• Parties, incentives and gifts throughout the year.

Pandora is the world’s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high‑quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

If you require reasonable adjustments during your interview(s), please let us know as soon as possible.

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