Technical Support Engineer - Europe

Job Overview:
The Technical Support Engineer will play a crucial role in ensuring the smooth operation of our products and services, providing technical support to the XPENG network and internal stakeholders, and contributing to the enhancement of our quality management system. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and a keen eye for detail.
Responsibilities:
Provide technical support:
Serve as the first point of contact for our network with their technical inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner.
Collaborate with cross-functional teams, including quality engineering, product development engineering, sales and others to address and resolve customer issues effectively.
Identify trends and patterns from systems (e.g. Scepter, DMS and others) and feedback, contributing to continuous improvement efforts.
Communicate and write technical bulletins, technical descriptions, campaign information with the markets.
Manage technical repair manuals, wiring diagrams and others related to the technical department.
Develop and deliver training programs to internal teams.
Conduct quality assurance activities:
Investigate and analyse root causes of quality issues, working closely with relevant teams to identify corrective and preventive actions.
Participate in the development and review of product documentation, specifications, and quality control plans.
Support field actions, product upgrades/retrofits, on-site interventions etc.
Collaborate with HQ quality team to follow up and release upgrades accordingly.
Requirements:
Bachelor's degree in Automotive Engineering or a related technical field.
5+ years experience in technical Aftersales support in the automotive industry.
Strong technical knowledge with EVs and the ability to understand complex systems and processes.
Excellent problem-solving and analytical skills.
Familiarity with quality standards and regulatory requirements relevant to the industry.
Effective communication skills in English, both verbal and written. Another European language and/or Chinese is a plus.
Ability to work collaboratively in cross-functional teams and manage multiple priorities.
Our Commitment to Diversity and Inclusion:
At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.
Seniority level:  Mid-Senior level

Employment type:

Full-time
Job function:  Manufacturing and Other
Industries:  Motor Vehicle Manufacturing

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