Parking Ambassador

Parking Ambassador

Competition Number: 26/144
Posting Scope: Internal / External
Posted Date: July 14, 2026
Closing Date: July 28, 2026, 4:30 PM PST

Department: Finance

Work schedule: Monday to Friday (35 hour work week) – Long Term Disability (LTD) – Term Unknown

Salary: $33.59 per hour, Pay Grade 3
Job Code: 4424
Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 1

POSITION FUNCTION
Provide proactive customer service and education on-street via foot, scooter or vehicle and enforce parking bylaws and regulations to ensure access and availability of on-street parking.

KEY DUTIES

• Positively represent the City of Victoria as an ambassador to downtown visitors and motorists
• Provide proactive customer service that supports members of the public, the City’s tourism and overall customer experience in ways that include providing directions or information about City services.
• Issue warnings and/or enforce parking regulations in a manner consistent with the City’s customer service focus through education or by issuing tickets when the member of public is unavailable to educate.
• Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces on City Parkades, tow routes, passenger zones and residential parking based on complaints.
• Collect evidence of ticket infractions when issuing a ticket such as through taking relevant notes and photographs.
• Provide exceptional customer service when answering questions on topics ranging from parking policies to general inquiries in a professional manner.
• Address public complaints regarding illegally parked vehicles, educate public on how to use parking equipment and technology and offer alternative options for parking.
• Answer and respond to parking services phone inquiries regarding parking issues and concerns as required and in a courteous and timely manner.
• Identify, take photos within the community and communicate any issues to supervisor via handheld device such as identifying full garbage cans, vandalism or street cleaning issues.
• Report mechanical and maintenance requirements to supervisor as required.
• Relay information requested from various Departments to supervisor as required.
• Identify when a situation requires Bylaw and/or Police response, understand the importance of not engaging public when situations are escalating, and report escalating issues/interactions with public to supervisor.

Perform related duties where qualified.

• Work is assigned by supervisor and reviewed upon completion.
• Problems are referred to supervisor.

Physical Effort:

• Walk approximately 15 to 20 km per day or ride scooter 50 to 100 km per day or drive a vehicle (continuous)
• Use handheld device (often)

Mental Effort:

• Deal with conflicts, negative comments and emotionally charged situations. (occasional)

Visual/Auditory Effort:

• Normal.

Work Environment:

• Exposure to verbally abusive members of the public (occasional)
• Work outside in all weather conditions (continuous)
• Work in close proximity to moving traffic (often)
• Exposure to odours from vehicles and recreational smoking products (occasional)
• Exposure to traffic related noise (frequent)

• Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.
• Respond proactively to customers and customer complaints and respond in accordance with the Parking Ambassador customer service focus.
• Strong communication and customer service skills.
• Understand and apply City Bylaws.
• Working level operation of current City of Victoria word processing and related specialty software.
• Ability to apply sound judgment and recognize when an issue needs to be escalated.
• Ability to maintain accurate records.
• Ability to multi-task with a positive, outgoing attitude.
• Work safely.

Formal Education, Training and Occupational Certification:

• Grade 10.
• Customer service training (30 hours)
• Current and valid Class 5 B.C. Driver's Licence

Experience:

• Not required or an equivalent combination of education and experience.

Other:

• May be requested to substitute in a more senior position.

To apply for this…