Senior Technology Operations Analyst - SAP SuccessFactors​/EC Brunswick

EY Managed Services helps organizations run, optimize, and continuously improve their critical business operations. We take ownership of ongoing processes and applications, using data, technology, and industry expertise to deliver consistent performance, operational efficiency, and measurable outcomes—allowing our clients to focus on strategic priorities.

We are seeking an experienced SAP Success Factors / Employee Central Consultant to join our Application Managed Services (AMS) team. This role focuses on ongoing support, enhancements, and optimization of SAP Success Factors solutions, with a strong emphasis on Employee Central, ensuring system stability, data integrity, and continuous improvement of HR processes.

• Provide end-to-end support for SAP Success Factors, with a focus on Employee Central modules
• Manage incident, service request, and problem tickets in line with SLAs and AMS support processes
• Configure and maintain Employee Central (EC) components including workflows, business rules, data models, and position management
• Support data imports, integrations, and interface monitoring (e.g., SAP CPI/Integration Center)
• Perform system monitoring, validation, and periodic health checks to ensure data consistency and system stability
• Partner with clients and internal teams to deliver enhancements, releases, and continuous improvements

• Strong verbal and written communication skills are important.
• Ability to work collaboratively within diverse technical teams.

• Bachelor’s degree in computer science, Information Systems, HR Technology, or a related field
• Approximately 3+ years of hands‑on experience in SAP Success Factors, with ideally with expertise in Employee Central
• Experience working in Application Managed Services (AMS), Production Support, or HRIS support environments
• Hands‑on experience with configuration (business rules, workflows, role‑based permissions)

• SAP Success Factors Employee Central certification
• Experience with additional modules such as Time Off, Recruiting, or Performance & Goals

We look for individuals who take initiative, demonstrate strong technical judgment, and show the ability to lead through influence. If you thrive in collaborative environments and are passionate about improving operational efficiency, this role is an excellent fit.

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

• Dieppe: $72,000 to $108,000
• Toronto/London/Ottawa/Waterloo/Vancouver/Victoria: $72,000 to $108,000