Senior Technology Operations Analyst, AMS EC SuccessFactors, Managed Services Practice NB

The opportunity

EY Managed Services transforms and manages business capabilities across organizations, converting data into strategic assets and turning challenges into opportunities. Our approach leverages sector‑specific experience, advanced technologies, and trusted insights to deliver long‑term value and measurable outcomes.

As a Senior Technology Operations Analyst (AMS EC Success Factors), you will play a strategic leadership role in delivering high‑performing, resilient technology solutions across EY's internal and client‑facing environments. You will lead complex development initiatives, drive technical strategies, mentor analysts, guide operational excellence, and partner with senior stakeholders to shape technology outcomes that align with business objectives.

• Configure and maintain Employee Central (EC) objects, business rules, workflows, and foundational structures.
• Ensure data integrity and accuracy through regular audits, validations, and governance processes.
• Provide L2/L3 user support, resolving EC incidents, system issues, and break/fix requests within AMS ticketing flows.
• Manage employee lifecycle data (hires, transfers, promotions, offboarding, LOA, position changes).
• Conduct user training, provide guidance, and support end‑users with EC processes and system navigation.
• Build and maintain reports and dashboards using Success Factors reporting/People Analytics tools.
• Collaborate with HR team members to understand business requirements and ensure EC supports HR processes effectively.
• Perform integration support, coordinating EC data flows with other HR and business systems.
• Maintain security and compliance, managing permissions and ensuring alignment with regulations and internal policies.
• Test and validate system changes, enhancements, quarterly releases, and integration scenarios.
• Create and maintain documentation, including configuration details, user guides, and process updates.
• Develop innovative solutions improving system performance and reliability.
• Deliver high‑impact presentations to senior leadership.
• Develop communication strategies for complex initiatives.
• Contribute to long‑term technical strategy.
• Identify opportunities for innovation and operational excellence.
• Mentor and coach junior and mid‑level analysts.

• Deep understanding of Employee Central data models, business rules, workflows, time off, position management, and EC core HR processes.
• Proven ability to manage AMS environments with high ticket volumes, multiple clients, and complex cross‑module impacts.
• Strong analytical skills for interpreting HR data and troubleshooting system behavior.
• Excellent communication and stakeholder engagement skills—especially with HR, HRIS, and business process owners.

• Diploma or Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 5–7 years of hands‑on SAP Success Factors Employee Central experience (configuration + support).
• Experience in post‑go‑live AMS support, including incident management, enhancements, and governance workflows.
• Familiarity with EC integrations via CPI, Payroll, or third‑party systems.
• Experience with Success Factors People Analytics or advanced reporting tools.
• Understanding of HR functional processes and their translation into system logic.

• Exposure to additional modules such as Recruiting, Onboarding, PMGM, Compensation, Succession.
• Experience supporting organizations of varying scales.
• Experience participating in AMS governance, CAB reviews, and release management cycles.
• Certification in SAP Success Factors EC or related modules.

We seek individuals who bring senior‑level technical insight, exceptional judgment, and the ability to influence outcomes across diverse teams.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognised for the value you bring to our business. Our Total Rewards package includes discretionary bonus programs, comprehensive medical, prescription drug, and dental coverage, a defined…