Service Administrator

aes renewables is a leader in renewable energy solutions. With five decades of experience, we’ve been at the forefront of renewable energy innovation. We deliver high quality, reliable renewable solutions that stand the test of time. If you work with aes you’re choosing a greener, brighter future with a company that’s here to stay.

We're growing quickly, creating opportunities for driven employees to progress their careers

Due to continued growth, we are looking to recruit a Service Administrator to support our Service Manager across our Servicing, Installation, and Aftercare functions.

This is a key operational role that goes beyond traditional administration, combining service coordination, scheduling, customer service, and process improvement. Acting as a central link between office operations, engineers, contractors, suppliers, and clients, the Service Administrator will help ensure our services are delivered efficiently, professionally, and to the highest standards.

• Act as the primary point of contact for the Service Manager, translating priorities into action across service and technical teams
• Plan and schedule engineers and contractors, balancing workloads and responding to urgent service needs
• Liaise with tenants/clients and contractors to coordinate repairs, maintenance, and servicing works
• Maintain and improve service workflows in line with SLAs, warranties, and preventative maintenance schedules
• Monitor and report on service KPIs and operational performance
• Manage stock control systems, forecasting demand and minimising shortages
• Raise and process purchase orders and supplier invoices
• Liaise with suppliers regarding costs, availability, and delivery
• Handle service enquiries by phone and email, including the majority of calls for the Dingwall office
• Manage customer complaints and service concerns professionally and efficiently
• Prepare and maintain accurate service documentation, warranties, compliance certificates, and work records
• Carry out customer follow-ups and gather feedback for service improvement
• Support the Service Manager with reporting, meetings, and coordination across departments
• Maintain CRM systems and service databases
• Monitor service expenditure and highlight risks or variances
• Identify opportunities to improve processes and systems

Required:

• Experience in a fast-paced service, technical, or engineering office environment
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Confident IT skills, including Excel and CRM/database systems
• Ability to prioritise workloads and work under pressure
• Strong customer service focus and professional approach
• Experience in stock control, procurement, and invoice processing
• Experience with preventative maintenance scheduling or asset management
• KPI reporting and operational data analysis
• Familiarity with renewable energy or technical service industries

• Proactive, adaptable, and detail-oriented
• Strong sense of accountability and teamwork
• Resilient in a fast-moving service environment
• Committed to delivering excellent customer experiences
• Willing to support wider business goals and continuous improvement
• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Private medical insurance

If you are interested in applying or have any questions, please email us at

or call us on (01309) 676 911
.