Reservations Administrator

Job Title

Reservations Administrator

Ross - Shire

£34,000

Permanent, Full-time

Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high‑end, fast‑growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure.

• Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner
• Build and maintain strong relationships with travel agents and external booking partners
• Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly
• Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences
• Maintain up‑to‑date knowledge of availability, packages, events and on‑site activities
• Liaise with operational teams to support smooth pre‑arrival planning and guest preparation
• Maintain accurate records and ensure booking systems are kept fully up to date

• Previous experience in reservations, hospitality administration or a similar customer‑focused role
• Strong organisational skills with exceptional attention to detail
• Confident written and verbal communication skills
• Experience using booking systems and Microsoft Office
• Ability to manage multiple enquiries and bookings simultaneously

• Experience working with luxury travel agents or tour operators
• Understanding of room yield, rate management and upselling techniques

• Salary: £34,000 per annum
• Benefits:
  Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business
• Working Pattern: 45 hours per week, typically 09:00 18:00, including weekend working
• Career Development:
  Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience

• Highly organised with a proactive, solutions‑focused mindset
• Calm under pressure and able to manage a fast‑paced workload
• Passionate about delivering exceptional service standards
• Commercially aware with strong attention to detail

For more information, contact Lauren at Global Highland.