Appeals Team Leader

Team Leader (TL) – Dingwall

Salary:32k+

Full time

You will work alongside other Team Leaders located in various parts of the country. You will be responsible for the supervision of the department to ensure agents meet KPI measures and achieve targets.

You must deliver daily expectations to agents by managing targets and supervising workloads, you will also be expected to report on KPI’s within the department to the Operations Manager providing insight and information as required.

Completing all administrative documentation for the department including RTWs, rotas and quality checks. Provide coaching, additional training and ongoing support to existing staff as necessary to support changes and improvements.

Support with recruitment, induction and training of employees including performance management of agents. Identify skill sets and understand the requirements of the department and Identify skill gaps.

Maintain up to date knowledge of industry developments and system changes. Incentivise, motivate, guide, and lead the department.

The position offers a salary of 32k P/A.

Hours of work – Monday to Friday between 9am- 5pm, the ideal candidate should be flexible with working hours and be looking for a challenging friendly environment to work in.

Job Types: Full-time, Permanent Role

• Pension scheme
• Monthly incentives
• 29 days holiday (including bank holidays)
• Ongoing training
• Free On-Site Parking
• Company Life Assurance Plan
• Refreshments
• Smart Casual Dress Code

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.