Retail Area Support Officer

About the Role

Days of Working:
This is a mobile, multi-site role requiring flexibility to support operational needs around Dingwall and Inverness. Shift patterns will vary depending on site requirements: 3 days in Dingwall (Friday, Saturday, Sunday) and 2 days in Inverness (Monday, Tuesday). The role requires a SIA Licence.

• Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents.
• Conduct regular patrols across shop floors, entrances, and store perimeters.
• Monitor CCTV systems and identify suspicious activity in real time.
• Respond quickly and effectively to incidents, alarms, and emergencies.
• Carry out searches in line with company policies and legal requirements.
• Liaise with store management and local teams to address risks and support loss prevention strategies.
• Produce clear, accurate incident reports in a timely manner.
• Deliver a professional and approachable customer experience, assisting with queries when required.
• De-escalate challenging situations calmly and safely.
• Ensure full compliance with health & safety, legal, and client-specific procedures.
• Travel between sites as required and support wider security operations.

• Right to work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
• Valid SIA Licence (Door Supervisor (DS) or Security Guarding) and relevant security experience.
• Full UK driving licence and use of own vehicle.
• Previous experience in retail security or customer-facing roles (preferred).
• Strong observation and decision-making skills.
• Confident handling confrontation and conflict situations.
• Excellent communication skills (written and verbal).
• Reliable, proactive, and professional attitude.
• Flexibility to work across multiple locations and varied shifts.
• Willingness to work evenings, weekends, and bank holidays.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.