Quality Assurance Supervisor

Position Summary

The Quality Assurance Supervisor schedules, trains, and educates quality assurance staff. The supervisor reports, documents, inspects bulk or final packed product, records data in the quality assurance program, and informs operational personnel of internal commodity/customer specifications while providing guidance and support to team members to ensure quality standards meet expectations. This role supports organizational goals and models best practices guided by our values of Excellence, Accountability, Transparency, and Stewardship (EATS).

• Acts as point of contact and leads in the absence of the Manager or Director when required.
• Refines, updates, and maintains electronic data collection storage for the quality assurance team.
• Determines root cause analysis, reviews data, provides recommendations, and implements corrective action.
• Coordinates team assignments, calibration, and training for grading standards.
• Assists in analyzing, reviewing, and providing feedback to sales/customer inquiries pertaining to product quality, including but not limited to rejection claims appeal or review.
• Ensures team members perform and document calibration of equipment consistently.
• Ensures daily reporting of collected data is analyzed and information is accurate.
• Interprets and implements ACO, USDA, and customer guidelines or specifications at the field level.
• Assists or develops Standard Operating Procedures (SOPs) as required.
• Reviews and/aproves inspector’s payroll hours or time off requests.
• Enforces and instructs safety and food safety regulations as well as company policies.
• Reports any unsafe act or processes to supervisor or management.
• Supports team members in their respective departments (HR, Food Safety, Quality Assurance, Safety, & Information Technology) as needed.
• Performs other duties as assigned.

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Ensures timecards are reviewed and approved properly.
• Partners with safety to promote a positive safety culture.

• Ability to interpret and comprehend ACO, USDA, and customer specifications and guidelines.
• Ability to communicate with Management and Sales as needed.
• Knowledgeable in packing process and ability to coordinate with operational personnel.
• Knowledge of commodity defects and technology skills used to perform duties.
• Knowledge of inventory system and basic computer skills including Famous.
• Ability to travel to various company worksites as needed.
• Strong work ethic and desire to perform duties in a respectful manner with integrity.
• Receptive to constructive feedback and willingness to meet expected performance.
• Possess team leader qualities and ability to work effectively with employees and management.
• Ability to maintain strict confidentiality of company information.
• Ability to foster accountability, good communication, and excellence in employees.
• Ability to train and work with operational personnel and create a positive environment that encourages employees to interact within the organization.
• Ability to delegate and coordinate tasks of a team.
• Ability to positively influence others and manage conflict.
• Self-directed individual who can identify and implement solutions with team input.
• Ability to maintain professionalism dealing with customers, employees, and growers.
• Ability to delegate and provide direction to a team.
• Exceptional interpersonal skills and ability to communicate both orally and written.
• Ability to multi-task, adapt quickly to change and resolve error in a timely manner.
• Strong analytical and problem-solving skills.
• Strong organizational skills with the ability to prioritize tasks and focus on the details.
• Ability to work well as a team member across a dynamic team environment.
• Ability to work independently as well as in a collaborative open environment.
• Ability to meet deadlines, remember names and business associations.

• High School Diploma or equivalent (preferred).
• 5+ years of relevant job experience in the produce industry.
• 1+ years of supervisory or management experience.
• Basic level computer skills with Microsoft 365 (Outlook, Excel, Word).
• Basic knowledge of Famous (preferred).
• Bilingual verbal and written English/Spanish (preferred).