Customer Service​/Customer Care

2 x Customer Service Assistants

Exciting Hybrid Opportunities at Animed

Established in 2010, Animed supplies animal medicines, pet food and accessories to customers across the UK. We're proud of our reputation for excellent service and are now looking to welcome two part-time Customer Service Assistants (25 hours per week) to our friendly Customer Care team. If you enjoy helping people, thrive in a fast-paced environment and love delivering great service, we'd love to hear from you.

Flexible lunch-cover shifts across Monday to Friday, including:

• 10am–3pm
• 11am–4pm
• 12pm–5pm

• Answering inbound calls and live chats in a busy call centre environment
• Resolving customer queries efficiently and professionally
• Delivering outstanding service at every touchpoint
• Accurately updating multiple IT systems
• Capturing customer feedback to help improve our service long-term

• Confident written and verbal communication skills
• The ability to multitask and remain calm under pressure
• Strong IT skills and attention to detail
• A proactive, customer-first mindset

Shift Pattern:

• 9am–5pm Saturday
• 10am–4pm Sunday

Saturday and Sunday cover, with the option to add weekday hours if desired.

Hybrid working available following training.

This role combines customer care support with administrative responsibilities, helping to keep the wider team running smoothly.

• Are highly organised and detail-oriented
• Enjoy working independently as well as part of a team
• Take pride in accuracy and efficiency
• Are comfortable supporting operational and admin processes

• Up to 7 weeks' holiday (including buy/sell scheme)
• Additional holiday entitlement with service (up to 5 years)
• Sharesave scheme
• Enhanced family leave
• Discounted pet healthcare
• Ongoing professional development
  
  Flexible benefits including Gym Flex and Cycle to Work

Please specify your preferred working hours within your application and click Apply Now
.

CVS is committed to building a fully inclusive workplace where differences are celebrated and everyone feels empowered to do their best work.