Client Care Advisor

Your new companyThis client is a specialist organisation providing personal injury claims support, working as part of a wider professional services group. The business offers a supportive, collaborative environment with a strong focus on client care and service excellence.
Your new roleAs a Client Care Advisor, you will be the first point of contact for clients, supporting them through the initial stages of their claim. You'll handle inbound and outbound calls, gather claim details, complete onboarding and compliance checks, and liaise with internal teams and external partners to ensure a smooth client journey.
What you'll need to succeed

• Strong customer service skills and a confident telephone manner
• Experience in a legal, insurance, or professional services environment (desirable)
• Excellent attention to detail and communication skills
• Ability to manage multiple tasks in a fast-paced setting
• A positive, team-focused approach

• A role within a high-performing, growing business
• Supportive team culture with ongoing training and development
• Clear progression opportunities and regular appraisals
• Pension contribution and employee benefits
• Free parking, wellbeing initiatives, and regular team events