Practice Manager

This is a Practice Manager role at a busy, well established, friendly and efficient GP Practice in Diss.

Lead all aspects of the non-clinical side of a GP practice including, bit not limited to:

- Operating with the highest levels of integrity at all times

-Ensuring that every member of staff is focussed on providing the best possible level of care and empathy for every patient

- Staff recruitment and retention

- Day to day operational management of the Practice

- Ensuring that patients receive clear communications and updates

- Managing operational risk via the maintenance of the Practice Risk Register

- Ensuring that there is a friendly, efficient and open culture, where staff are able to speak up ad raise concerns in a safe environment

Parish Fields is a GP Practice located in the market town of Diss on the Norfolk/Suffolk border.

Diss is commutable from Norwich, Thetford, Bury St Edmunds and Ipswich and is locate din the main Norwich - London, Liverpool street railway line.

The Practice has a highly experienced team, with low staff turnover.

There are just over 8,100 registered patients at the Practice and we utilise the SystmONE clinical IT system.

The Practice Manager reports to the GP Partners

Job summary

Provide leadership and management of the staff and the business to enable the practice to meet the Practice Mission Statement.

To ensure an efficient, safe and effective working environment.

Job responsibilities

Management, planning and operation:

Keep abreast of current affairs and identify potential opportunities and threats.

Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development

Monitor and evaluate performance of the practice team against objectives, identify and manage change

Develop and maintain effective communication both within the practice and with relevant outside agencies

Ensure the practice meets CQC standards

Oversee the recruitment and retention of staff and ensure that all staff are legally and gainfully employed.

Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role

Conduct effective staff appraisal and monitoring systems

Implement effective systems for the resolution of disputes and grievances

Financial management:
Manage practice accounts, and seek to maximiseincome

Monitor cash-flow and provide regular updates to the GP Partners

Co-ordinate & monitor Payroll and PAYE for practice staff

Convene meetings, prepare agendas and ensure distribution ofminutes as necessary

Develop and maintain Practice protocols and procedures, reviewand update as required

Manage the procurement of practice equipment, supplies and services within target budgets

Arrange and ensure appropriate insurance cover

Ensure that the Practice has adequate Business Continuity procedure sin place

Monitor and oversee Practice locum requirements.

Adopt a strategic approach to the development and management ofpatient services

Ensure that the practice complies with NHS contractual obligationsin relation to patient care

Maintain registration policies and monitor patient turnover andcapitation

Oversee and/or develop and manage an effective appointmentssystems

Oversee and/or organise Practice timetables, duty rotas and holidaycover

Monitor and assess practice performance against patient access and demand management targets

Manage and implement an effective complaints management system

Manage and regularly review/update the Practice Risk Register

Liaise with Patient Participation Group

Manage and oversee the evaluation of and plan practice ITimplementation and modernisation

Manage and oversee the motivation, support and monitoring of staffin the use of IT; organise, oversee the organisation of an devaluation of IT training

Manage and oversee setting of targets, including QOF

Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.

Maintain the practices website.

Confidentiality:
In the course of seeking treatment, patients entrust us with, or allowus to gather, sensitive information in relation to their health andother matters. They do so in confidence and have the right to expectthat staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, thepost-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from anysource is to be regarded as strictly confidential.

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as definedin the practice Health & Safety policy, and the practice Infection Control policy and published procedures.

This willinclude (but will not be limited to):

Ensuring job holders across the practice adhere to their…