Delivery Officer

Housing and Support Delivery Officer

Location:

Diss, Norfolk

Contract:

Fixed term contract until 31st March 2027
Salary: £27,207 per annum from 1st January 2026

Hours:

9:00am to 5:00pm, Monday to Friday

* Driving licence essential
* We are seeking a dedicated Housing and Support Delivery Officer to join our client's team in Diss, Norfolk. This role is a practical and people focused role where you'll help individuals settle into and maintain secure accommodation.

Key Responsibilities:

Provide housing management and support in line with rules and best practice
Meet personal targets and agreed outcomes
Support customers with plans and sessions to help them keep their tenancy and access services
Promote Health & Safety and Safeguarding
Complete sign ups, visits, checks, and deal with issues quickly
Inspect properties, report repairs, and ensure compliance
Reduce empty homes and let properties promptly
Manage rent and service charges, and address anti-social behaviour
Handle legal casework, including court presentations
Write clear reports
Support the team and take part in the on call rota

Person Specification:

Experience delivering housing management services within a social housing setting
Proven success working with individuals with complex lifestyles
Strong understanding of holistic, person-led support
Excellent organisational skills and ability to prioritise workload
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
Full UK driving licence and access to own vehicle
Able to pass and maintain an Enhanced DBS check
Willingness to undertake professional development  Benefits:
 
28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service.
6% employer pension contribution (only 2% required from you)
Health Cash Plan – claim back optical, dental, physio and other medical expenses for you and your family
Life assurance – 3x annual salary
Flexible working with a Hub | Home | Roam approach to support work/life balance  For more information on this position, please contact Megan at the Diss office