Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Ross is a leading off‑price retail chain with over 2,200 stores. Our focus is on delivering high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

The Area Supervisor is a member of Store Leadership responsible for a specific area of the Store, general operations, and supervision when acting as Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, executing company operational processes, and ensuring proper merchandise presentation and a clean work area.

• Maintaining Safe & Secure Environments
  • Understand safety is the number one priority and practice safe behaviors.
  • Maintain a high level of awareness on the sales floor and correct unsafe conditions.
  • Secure building access, EAS devices, cash office, and register area.
  • Ensure emergency exits are clear and conduct fire alarm tests.
• Customer Service
  • Treat all customers, associates, and leaders with respect.
  • Demonstrate courtesy, friendliness, and professionalism.
• Personal and Store Brand
  • Represent and support the Company brand at all times.
  • Maintain a professional appearance and enforce the Dress Code.
  • Keep all areas clean, well‑maintained, and merchandised to standard.
• General Merchandising
  • Ensure recovery, sizing, and markdowns are completed to Company standards.
  • Process all merchandise with a sense of urgency.
  • Maintain cleanliness and organization of all Stockrooms.
• Loss Prevention
  • Maintain a large customer service presence on the sales floor.
  • Safeguard confidential information, cash, and merchandise.
  • Conduct “Code 50” package inspections and execute best practices.
• Front End Supervision and Operations
  • Maximize productivity by minimizing steps and extra touches.
  • Maintain pace, energy, and presence at the Front End.
  • Train and coach associates on cash registers and shortage control policies.
• Fitting Rooms
  • Maintain and clean the fitting rooms.
  • Audit fitting room garment tags and ensure go‑back compliance.
• Administrative Duties
  • Ensure cash pulls and bank deposits are conducted to Company policy.
  • Perform payroll administration and associate scheduling compliance.
• Competencies
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculations.
• Work evenings and weekends.

Stand, walk, and move around the Store 100% of the time; occasionally push, pull, and lift more than 25 lbs; use janitorial equipment and supplies as required. Stockroom shifts may require pushing, pulling, and lifting more than 20 lbs.

The job description is a summary of the primary duties and responsibilities. It is not a comprehensive listing and is subject to change at management’s discretion.

Base pay range: $16.50 – $17.00 per hour, dependent on experience, skills, and location.

• Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs.
• Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program, and Commuter Benefits.
• 401(k) and Employee Stock Purchase Program.
• Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long‑Term Disability, Maternity and Parental Leave Benefit.
• Extended benefits for full‑time associates, including Medical/Dental/Vision, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long‑Term Disability, Maternity and Parental Leave Benefit.

Ross is an equal employment opportunity employer committed to diversity, inclusion, and compliance with all applicable non‑discrimination laws.