Account Manager

Description

The Account Manager is responsible for managing JLT Trucking’s broker and government customer accounts, while supporting commercial customer accounts and opportunities as needed.

This position serves as the primary point of contact for assigned customers and is responsible for account setup and management, pricing administration, contract interpretation and compliance, renewals, customer retention, cancellation management, bid and solicitation responses, revenue and profitability analysis, and related administrative activities.

The Account Manager plays a key role in protecting and growing revenue, maintaining customer relationships, ensuring contract compliance, identifying retention and renewal opportunities, and supporting strategic and operational initiatives.

• Manage assigned broker and government customer accounts and provide support for commercial accounts as needed
• Serve as the primary point of contact for assigned customers
• Maintain professional relationships with customers, broker representatives, government contracting personnel, procurement representatives, and other stakeholders
• Monitor customer satisfaction and resolve account concerns
• Coordinate customer needs with Operations, Dispatch, Customer Service, Billing, Accounting, Safety, Compliance, Sales, and other departments
• Maintain accurate customer records, contracts, pricing information, and supporting documentation
• Identify opportunities to improve customer retention, revenue, service levels, and overall account performance

Coordinate the setup of new customer accounts and service locations.

• Gather customer, billing, service, contract, and site information
• Verify pricing and service requirements before activation
• Ensure required contracts, purchase orders, award documents, and pricing schedules are received and maintained
• Coordinate internally to ensure services and account requirements are communicated accurately
• Maintain accurate account information within company systems
• Verify contractual and customer-specific requirements are reflected in account setup

• Manage assigned broker accounts
• Review service requests, pricing requests, rate sheets, and account requirements
• Administer approved price increases and pricing adjustments
• Manage contract renewals, amendments, and service changes
• Review and interpret Master Service Agreements and related contracts
• Prepare proposals, bids, pricing submissions, and supporting documentation
• Monitor account performance and address retention or profitability concerns
• Ensure communications are accurate, professional, timely, and compliant with contractual obligations

• Manage assigned federal, state, local, and municipal government accounts
• Monitor contracts, pricing structures, reporting requirements, and expiration dates
• Research and identify procurement opportunities
• Respond to RFPs, RFQs, IFBs, bid invitations, renewals, and related solicitations
• Review solicitation requirements, qualifications, pricing, contractual requirements, and submission instructions
• Track pre-bid activities, amendments, deadlines, presentations, and anticipated award dates
• Coordinate with internal departments to gather required information
• Prepare complete and accurate bid submissions
• Maintain records of bids, awards, losses, contracts, and future opportunities

• Support commercial business opportunities as assigned
• Prepare commercial proposals and pricing submissions
• Review customer requirements and service needs
• Assist with customer presentations and follow-up activities
• Coordinate opportunities with Sales leadership
• Support transition of awarded opportunities into active…