Warranty and Claims Supervisor

The Warranty and Claims Supervisor directly contributes to customer satisfaction, profitability, customer relations, and various internal/external warranty processes. The Warranty Supervisor is responsible for administering all warranty claims with the factories, collecting information from customers, coordinating returns from customers, contributing to overall customer satisfaction, and is customer focused.

Essential Duties and Responsibilities:

• Receive claims from customers via email or phone calls. Must be able to proficiently work inside Customer portals to read Customer claims and bring necessary information.
• Provide updates regarding Customer claims when requested and bring inputs to factory to support identification of true root cause so effective corrective action/s can be implemented for long term improvements.
• Be the key / primary contact to maintain /attend all email communications related to Customer Warranty that are managed through the service post email account for claims.
• Coordinate and track the return of warranties to the plant and support in the initial basic product evaluation to define next steps to continue with CPAR process.
• Manage the final disposition of material returned once the specific CPAR/ problem solving activities are completed, to secure that inventory adjustment and scrap are properly managed according to documented procedures.
• Directly supervise individuals in the warranty/claims function, provide direction to others in customer service who may be involved in specific claims activities
• Work with Quality Engineering Manager to analyze trends in claims frequency and cost, and develop appropriate communications for customers as relates to mitigation activities completed or in progress.

Knowledge, Skills and Abilities:

• Must be self-motivated and able to work with minimal supervision.
• Coaching and mentoring skills required, previous supervision experience preferred.
• Must be able to interact effectively and cooperatively with employees at all levels.
• Exceptional communication skills, both verbal and written, problem solving and analytical skills.

Core Values:

• Deliver Service
• Be Positive
• Be a Team Player
• Show Integrity
• Have Grit

Job Type: Full-time / Salaried
Pay: $50,

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

• 401(k) with company match
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
• Paid time off

Required

• High School or better.

Preferred

• Associates or better.

Required

• 3 years of related manufacturing experience