Warranty and Claims Representative

Join to apply for the Warranty and Claims Representative role at Raynor Garage Doors
.

Receive claims from customers via email or phone calls. Must be able to proficiently work inside Customer portals to read Customer claims and bring necessary information.

• Administers warranty claims with the factories, collecting information from customers and coordinating returns.
• Provides updates regarding Customer claims when requested and brings inputs to the factory to support identification of true root cause so effective corrective actions can be implemented for long‑term improvements.
• Follows up on claims through disposition and communicates with customers.
• Be one of the contacts to maintain email communications related to Customer Warranty that are managed through the service post email account for claims.
• Coordinates and tracks the return of warranties for assigned claims to the plant and supports the initial basic product evaluation to define next steps to continue with CPAR process.
• Manages the final disposition of material for assigned claims returned once the specific CPAR/problem‑solving activities are completed to assure that inventory adjustment and scrap are properly managed according to documented procedures.
• Communicates recurring or complex issues to the coordinator to assure consistency of approach in resolving claims.
• Shows ability to consistently meet customer warranty claims expectations.
• Enters orders as needed for replacement material and other customer orders as assigned.

Requirements / Qualifications

• Must be self‑motivated and able to work with minimal supervision.
• Must be able to interact effectively and cooperatively with employees at all levels.
• Exceptional communication skills, both verbal and written, problem‑solving and analytical skills.

Core Values

• Deliver Service
• Be Positive
• Embrace Family
• Be a Team Player
• Show Integrity
• Have Grit

Job Type: Full‑time / Hourly

Pay: $19.00 – $25.00 per hour

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Vision insurance
li>Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
• Paid time off

Not Applicable

Full‑time

Finance and Sales

Building Materials

Referrals increase your chances of interviewing at Raynor Garage Doors by 2x.

Apply BELOW