Warranty and Claims Representative

• Receive claims from customers via email or phone calls. Must be able to proficiently work inside Customer portals to read Customer claims and bring necessary information
• Administers warranty claims with the factories, collecting information from customers, coordinating returns from customers
• Provide updates regarding Customer claims when requested and bring inputs to factory to support identification of true root cause so effective corrective action/s can be implemented for long term improvements
• Follows up on claims through disposition & communicating with customers
• Be one of the contacts to maintain email communications related to Customer Warranty that are managed through the service post email account for claims.
• Coordinate and track the return of warranties for assigned claims to the plant and support in the initial basic product evaluation to define next steps to continue with CPAR process.
• Manage the final disposition of material for assigned claims returned once the specific CPAR/ problem solving activities are completed, to assure that inventory adjustment and scrap are properly managed according to documented procedures
• Communicate recurring or complex issues to coordinator to assure consistency of approach in resolving claims
• Ability to consistently meet customer warranty claims expectations
• Enter orders as needed for replacement material and other customer orders as assigned

Requirements/

Qualifications:

• Must be self-motivated and able to work with minimal supervision.
• Must be able to interact effectively and cooperatively with employees at all levels.
• Exceptional communication skills, both verbal and written, problem solving and analytical skills.

Core Values

• Deliver Service
• Be Positive
• Be a Team Player
• Show Integrity
• Have Grit

Job Type: Full-time / Hourly

Pay: $

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

• 401(k) with company match
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
  
  Paid time off

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.