Transformation Enabler Onsite Support

Job Description

Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.

Providing IT support on client site.

• Windows OS
• Windows Server/AD basic knowledge
• Microsoft Office applications (O365)
• Basic understanding of network devices (Cisco and HP)
• Basic understanding of Network topology (TCP/IP, DNS, WINS)
• Experience managing mobile devices.
• Experience managing printer support.
• Experience of working in an ITIL environment
• Basic understanding of first level application support
• Strong customer service mindset
• Conduct support operations with global team and tools on a day-to-day basis
• Willingness to travel, not more than 20% of working time
• Excellent interpersonal and communication skills – in verbal and written English.
• Experience of IT operations for Factory and Office environment

Base Salary Range: $60,000 - $70,000 per annum

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

BACHELOR OF COMPUTER SCIENCE

Entry level

Full-time

Other

IT Services and IT Consulting